The Applicability of Deming's System of Profound Knowledge to Universities

摘要

A ccountability in higher education is creating different expectations of institutional quality and success. Learner outcome indicators are replacing traditional indicators based on line item budgeting and institutional budget planning. There is pressure to look at universities in terms of economics and prestige, suggesting market position through ranking instead of institutional mission or types of degrees offered (Eckel, Couturier, and Luu, 2005). The issue, however, is not the absence or amount of institutional accountability; rather, in the United States, "[t]he problem is a failure to develop and implement accountability approaches that help improve performance in a complex, decentralized system of higher education." (National Commission on Accountability in Higher Education, 2005).