Operations Rules: Delivering Customer Value through Flexible Operations

摘要

Innovations propose value. Operations create those values in salable (and profitable) form for the organization. Execution everywhere is the most crucial activity during the progress of an innovation from its ideation to implementation (Govindarajan and Trimble, 2010). Consequence of any poorly worked out innovation is a foregone conclusion. Operational efficiency and responsiveness can both have a huge impact on the success or failure of an innovation effort thereafter. Innovations are designed to stay put in the market and become acceptable to the customers, slowly or rapidly. Customer acceptance in the long run is influenced much by the operational competence of the organizations. Enterprise Excellence and Operations Rules are both targeted toward raising this competence in their own way. While the former is bent more along the activity-level issues, the latter is so along the managerial. These texts together can be likened to a bifocal spectacle clarifying your distant- and near-vision.