QOL Case Study

摘要

Lucille, a long-term resident who raised her four children at Harbor Point, began having housekeeping issues due to her declining health at age 73. Management brought the case to the QOL meeting after observing major issues during her annual unit inspection that put her housing at risk. Resident Services worked with Lucille for a year to get assistance with housekeeping, and continued to make regular check-ins with her to ensure she maintained her apartment. Management also conducted follow-up unit inspections, and during one of these visits, staff discovered Lucille had an unauthorized occupant.