Library Improvement Through Data Analytics.

摘要

Most, if not all, hospital librarians have at least heard of total quality management (TQM), continuous quality improvement (CQI), Kaizen, Six Sigma, and other improvement methods. If you are a supervisor or manager, you may have been recruited (or required) to participate in one or more projects using one of these programs or processes to effect positive change in your organization. Perhaps, however, you have not used them to improve your library operations and services. As Lesley Farmer and Alan Safer point out in the introductory chapter of Library Improvement Through Data Analytics, In the midst of putting out library brush fires, the idea of library improvement seems like a distant ideal.