David Cannon ITSM Practice Principal, Hewlett-Packard Company (HP)

摘要

David Cannon is internationally recognized as a leader in IT Service Management. He has more than 15 years experience in IT Service Management and is a Fellow of the Institute of Service Management. He has provided training and consulting services to virtually every industry sector and at every level of management. He was a key figure in establishing the IT Service Management industry in South Africa and the USA, both by establishing successful businesses and through his involvement in the itSMF. He was the founder of the itSMF South Africa, and a founder of itSMF International. He is currently Chairman, itSMF International. David participated in the ongoing development of the IT Infrastructure Library (ITIL) and the Microsoft Operations Framework (MOF). Most recently he has co-authored the Service Operations book for ITIL v3.