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A Comparative Examination of Information Technology Usage in the Restaurant Industry

机译:餐饮业信息技术使用情况的比较研究

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摘要

Contingency theory suggests that there is no universal information system that is applicable to all organizations in all circumstances. In this study, segment, ownership type, sales level, and financial success were all examined for their relationships to information technology usage in the restaurant industry. Restaurant owners and managers (n = 243) across three restaurant segments (casual service, quick service, and family style) were asked about what types of applications they used. First, a classification scheme emerged from the data as a result of factor analysis consisting of five categories: cost analysis, sales and forecasting, administrative, service, and advanced technologies. Second, analysis of variance supported the contingency theory for three of the four factors investigated. The segments of casual service, quick service, and family style, as well as chain versus independent restaurants, use systems differently from each other to meet their specific industry needs. Sales volume, however, did not correlate with systems use, but perceived financial success did correlate with the number of applications used by managers. The implications of this study suggest that generic, canned information technology solutions may not be the optimum solution for the restaurant industry. To enhance competitiveness, information technology solutions should address the specific needs for each restaurant firm.
机译:权变理论表明,没有适用于所有情况下所有组织的通用信息系统。在这项研究中,检查了细分,所有权类型,销售水平和财务上的成功与餐饮业中信息技术使用之间的关系。询问了三个餐厅部门(休闲服务,快速服务和家庭风格)的餐厅所有者和经理(n = 243)有关他们使用了哪种类型的应用程序。首先,作为因素分析的结果,从数据中得出了一个分类方案,该分类方案包括五类:成本分析,销售和预测,管理,服务和先进技术。其次,方差分析为研究的四个因素中的三个因素提供了权变理论。休闲服务,快速服务和家庭风格以及连锁餐厅和独立餐厅等细分市场使用彼此不同的系统来满足其特定的行业需求。但是,销售量与系统使用不相关,但是可以认为财务上的成功与管理人员使用的应用程序数量相关。这项研究的意义表明,通用的罐装信息技术解决方案可能不是餐饮业的最佳解决方案。为了增强竞争力,信息技术解决方案应满足每家餐厅公司的特定需求。

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  • 来源
    《Journal of Foodservice Business Research》 |2010年第3期|p.268-281|共14页
  • 作者单位

    Lariccia School of Accounting and Finance, Youngstown State University, Youngstown, OH, USA b School of Hotel and Restaurant Administration, Oklahoma State University, Stillwater, OK, USA c Hospitality Management Program;

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