Assessing contract management as a strategic tool for achieving quality of work in Ghanaian construction industry A case study of FPMU and MMDAs

摘要

Purpose - This study aims to investigate the attainment of quality in Government of Ghana's (GoG) infrastructural projects through effective contract management and especially, relating to qualification, competence and experience of supply chain stakeholders. Design/methodology/approach - A survey questionnaire and field observations were used to collect primary data from staff of the education ministry and construction professionals. Documentary analyses of contract documents were also undertaken. Findings - The results show that executing agencies' failure to apply appropriate contract management processes was linked to the gap between stakeholders' knowledge and actual practice. This was confirmed by Spearman's rho tests of correlation between overall mean ranks given by professionals and non-professionals, which indicated strong agreement between those groups. Factors such as contractors' engagement of unqualified supervisory staff, lack of proper projects monitoring and evaluation by executing agencies mainly contribute to the poor quality of work. Research limitations/implications - Investigations were limited to the Funds and Procurement Management Unit of the Ministry of Education, Metropolitan, Municipal and District Assemblies and local contractors. Nonetheless, the methodology used could be used in future studies to analyse the socio-economic implications on the quality of education infrastructure. Practical implications - Construction is booming in Ghana but the capacity to improve the work quality through effective contract management is limited. However, with the effort of stakeholder and statutory bodies' support in capacity building initiatives, GoG projects could offer some novel solutions to improve quality of work. Social implications - Construction industry professionals and students' knowledge and perception on construction industry and contract management is significantly improved. Originality/value - This study provides information on respondents' knowledge on contract management process, which, if not properly understood, can lead to poor quality of work and loss of money.