Coping With Workplace Bullying Through NAVER: Effects of LMX Relational Concerns and Cultural Differences

摘要

Workplace bullying inevitably has grave individual and organizational consequences, including lowered morale and productivity. Given such negative consequences, this study explored five coping strategies: neglect, acquiescence, voice, exit, and retribution (NAVER). This research examined the extent to which relational concerns such as leader-member exchanges (LMXs) and cultural variations (the United States and Singapore) affect use of the five coping strategies after controlling for actual exposure to workplace bullying, gender, and age. Findings indicated that the quality of LMX significantly influence the strategic use of acquiescence, exit, and retribution. No significant cultural variation in coping strategies was detected. LMX quality and actual experience of workplace bullying were the strongest determinants for the use of all coping strategies but exit.