Securing network legitimacy in China's telecommunication market

摘要

Purpose - The purpose of this paper is to establish the importance and approaches in securing an organization's legitimacy from the network community of customers, suppliers and manufacturers, including private investors and state-owned institutions when marketing their products. Design/methodology/approach - The paper presents an inductive interpretative approach complimented by action-based research founded on inquiry and testing. Findings - The paper finds that the key to legitimacy success involves using legitimacy orientations to demonstrate commitment to the interests of constituents, acquiring legitimacy from them, but concurrently considering the central government's influence on a firm's legitimacy performance. Research limitations/implications - The multiple interactions proposed in this paper remain untested and might have to be modified pending further empirical testing and analysis. Practical implications - In China's telecommunication market, a company's legitimacy emanates first and foremost from the development and commercialization of innovative and creative technological solutions. This requires good, creative management of technological resource and activity links, connecting the company's technology to network constituents which include local manufacturers, carriers, software developers, investors. Originality/value - This is the first published paper that examines the proposed interactions among legitimacy orientations, alignments, and performances from a "market-as-network" perspective in a dynamic, transitional Chinese telecommunication market.