Ombudsman complaints: Prevention is better than cure

摘要

This article builds on 'Ombudsman complaints: Better complaints handling' by John Baguley, which was published in Journal of Building Survey, Appraisal & Valuation Volume 5 Number 3, and looks deeper into why we see complaints about survey products. This paper focuses on dampness, which is the single biggest issue complained about. Ombudsman Services Property is the RICS approved ombudsman scheme to handle complaints about RICS surveyors offering surveying services to domestic clients. It is also government approved to operate an ombudsman scheme for sales, lettings and managing agents.