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机译:不只是解决它,让它变得更好!使用一线服务员工提高恢复绩效
Department of Industrial Engineering Innovation Sciences Innovation Technology Entrepreneurship Marketing group Eindhoven University of Technology">(1);
Department of Industrial Engineering Innovation Sciences Innovation Technology Entrepreneurship Marketing group Eindhoven University of Technology">(1);
Department of Industrial Engineering Innovation Sciences Innovation Technology Entrepreneurship Marketing group Eindhoven University of Technology">(1);
Department of Marketing Bocconi University">(2);
Frontline service employees; Recovery service; Innovation; Knowledge sourcing; Ideas for improvement; Service portfolio;
机译:不要只是修复它,使其变得更好!使用一线服务员工提高恢复绩效
机译:一线服务员工的与客户相关的社会压力,情绪疲惫和服务恢复绩效:以客户为导向
机译:管理层对服务质量和服务恢复绩效的承诺:对公立和私立医院一线员工的研究
机译:我不在乎:服务提供商选择的限制如何消除前线员工情感真实性对客户满意度的影响
机译:一线员工的积极心理能力和积极情绪对客户对服务恢复的看法的影响。
机译:一线员工在服务恢复中压力很大的一面:组织赋权和自我调节过程的结合原因
机译:一线服务员工的与客户相关的社会压力,情绪疲惫和服务恢复绩效:以客户为导向