Editorial: Toward More Reliable Processes in Health Care

摘要

Walk into most manufacturing plants that are performing well, perhaps winning the Malcolm Baldrige Award, and you will find robust leadership and management systems focused on customer needs. Good leaders establish a bedrock of values, a clear moral compass, and a compelling vision and inspire others to embrace that vision. Good managers declare goals and measures and ensure that both of these cascade through each level of the organization, with designated processes and persons accountable for them. Workers know the behaviors needed to achieve the goals, and management is visible in their work area and posts performance on key behaviors.