THE MENTORING EFFECT- MAXIMISING TRAINING ROI

摘要

The ROI guru Jack Phillips defines return on investment (ROI) as a measure of the financial benefits obtained by an organisation, over a specified period, in return for a given investment in a training programme. In other words, it is the extent to which the benefits (outputs) of training exceed the costs (inputs). However, many organisations do not even attempt to measure it and, in our opinion, very wisely.