Ticket vending machines get a new lease of life

摘要

WITH the proliferation of smart phones and the availability of user-friendly apps, the shift towards digital ticketing in public transport has gained traction over the last four years. Nevertheless, traditional ticket vending machines (TVMs) remain an important point of sale for transport operators with up to 80% of revenue still coming from this channel. At the same time, many TVMs in operation face growing hardware and software obsolescence issues. This raises the question: should operators invest in new TVMs to bridge the last five years of a traditional TVM's life or try to update their existing machines?