What Factors Affect the Effectiveness of Employee Assistance Programs in a Small Start-up Company? A Case Study of EAP from Shandong Province, China

摘要

In China, EAP have grown dramatically since the 1990s, but there are lack of conclusive evidences across big and small companies about EAP effectiveness. Using qualitative approach, this case study investigated the effectiveness of EAP and some related critical influential factors in a small company with four employees in Linyi City. Four critical factors were associated with the participants' experience of EAP, which can impact the effectiveness and limitations of the EAP. We concluded with suggestions for improving the effectiveness of the EAP of small company in modern China.