Key Future Challenges of Indian Banking Information System: A Qualitative Investigation

摘要

Indian banks spend heavily to procuring banking information systems (BIS) in order to achieve positive benefits to the bank and to its customers. They are under increasing pressure to justify its value. However, the evaluation of success of the BIS is generally ignored by banks especially at the post-implementation stage. One of the main reasons for the lack of evaluation of BIS is the dearth of proper measurement models and parameters. Furthermore, there are many key challenges that impede the widespread use of banking information systems especially in India. This article explores some of the major future challenges of BIS in India by using qualitative research designs. The data was collected from 100 respondents at the level of bank manager or higher officials. The data was analyzed using thematic analysis (Braun and Clarke, 2006). The thematic analysis revealed three themes associated with future of BIS: the technological challenges, human factor related challenges, and the business related challenges. This study indicates that it is imperative to address these challenges in order to gain optimum benefits out of BIS. The results also indicates that banks need to frame policies for training programs, and implementing adequate restructuring mechanism and change management programs and expand business initiatives.