The impact of quality programs on family businesses performance

摘要

The role of quality programs is one of the most important aspects that family businesses should take into consideration. This requires from companies to define its quality programs, and find out which are they're most important element relating quality in order to improve it. The point of this study is to analyse the effect of the implementation of quality programs on family businesses. This is done by analysing the productivity and the financial performance by analysing the impact that implementation of quality program has. The research in conducted in 46 family businesses in the Republic of Macedonia who use different quality programs. From the empirical result we can conclude that the implementation of quality programs had a very high impact on the increase on the productivity and in the increase of the financial performance of family businesses.