ASSESSMENT ON SECURITY RISKS OF CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS

摘要

To adapt to the firm's environmental changes continuously, the customer relationship management system is a key which monitors external changes and adapts internal cultures and processes in response to external challenges. Increasing use of customer relationship management systems in competitive business environments has given rise to various kinds of security problems. This paper reviews previous studies on customer relationship management systems, protection of customer information, and evaluation of information security systems. Finally, considering the characteristics of customer relationship management systems and security evaluation methodology, this paper suggests the assessment criteria for security risks of customer relationship management systems.