Performance measurement impacts on management and leadership: Perspectives of management and employees

摘要

The study focuses on the impacts of performance measurement (PM) on management and leadership—a research area that has not received much attention in the literature. The empirical part of the study is based on 24 interviews from eight case organizations applying the Balanced Scorecard (BSC). Representatives of both management and employees were interviewed in each case organization. The study concludes that performance measurement can only support, not replace managers in leading people. The study shows that when operating with a performance measurement system (PMS), the increased interactivity between the management and the employees leads to higher performance.