Developments and emerging research opportunities in operations strategy and supply chain management

摘要

Operations strategy is a blueprint that sets the vision and overall direction for operations decision-making. It works in concert with other functional strategies such as marketing and finance strategies to support the business strategy of a firm. Operations strategy is usually defined in terms of key operations objectives such as quality, delivery, flexibility, cost, service and innovation (e.g. Hayes and Wheelwright, 1984; Ward et al., 1998; Boyer and Pagell, 2000; Amoako-Gyampah and Meredith, 2007).