Stakeholder analysis for Lean Six Sigma project management

摘要

Purpose - This paper aims to illustrate the usefulness of stakeholder analysis for managing Lean Six Sigma (LSS) projects effectively. Design/methodology/approach - This research is based on an LSS case study that was initiated in a New Zealand public sector organisation. Findings - A ten-step stakeholder analysis framework was applied to a public sector organisation in New Zealand. This analysis identified the stakeholders and their stakes, analysed the efficiency of their stakeholder management processes and evaluated the effectiveness of transactions between the stakeholders and the LSS project management. It also captured the changing salience of stakeholders during an LSS project. Practical implications - The stakeholder analysis framework illustrated in this paper provides a practical toolset for managers involved in LSS projects. Originality/value - Although some LSS experts have conducted a preliminary stakeholder analysis, the LSS literature lacks concrete examples of a thorough stakeholder analysis. This study tries to address this research gap by illustrating a stakeholder analysis framework for a New Zealand-based LSS project.