A case study on the representation of cognitive decision-making within business process

摘要

Business process success depends on how its participants perform their tasks. A participant's ability, knowledge and experience of a participant are decisive to carry out one's tasks and deal with eventual changes. Understanding each business process activity, it is also relevant to understand the contextual information in particular situations. However, contextual information should be available to promote this understanding. In this sense, cognitive decision-making process is an important contextual element, as it could help to describe how an activity has been performed. Nevertheless, making this contextual information available still represents a challenge for the difficulty in expliciting an individual mental process or the rationale of a decision. We present an approach for capturing and representing cognitive decision-making process as contextual knowledge involving business process activities and discuss case study results.