The economic contribution of e-government in the public sector: evidence from Greece

摘要

This paper empirically examines and quantifies the economic contribution that the introduction of e-government has in the public administration. Specifically, we examine five services which are provided by the Ministry of Finance in Greece and we calculate the monetary savings from the transition of the traditional provision of public services to the electronic ones and the respective introduction of e-government. We use yearly data that span from 2004 to 2013 and we illustrate strong positive effects on the economics of public administration, through the reduction of the costs of managing information and services and the cost of controlling the administrative procedures. Our study contributes to the existing literature by providing for the first time quantitatively measurable results for Greece.