The dynamics of e-government enactment in a developing country public sector organisation: evidence from Ghana

摘要

The demand for accountability, transparency and efficient service delivery by citizens in many countries is pushing many governments to adopt e-government initiatives in achieving timely and efficient information dissemination. However, research shows that many public organisations in developing countries have been slow in responding to these developments. This study investigates how organisational level factors shape e-government implementation in public organisations in a developing country. Participants were purposively selected and one-on-one in-depth interviews were used to collect data. The study identified inadequate financial and human resources, leadership support, low information communication technology (ICT) literacy as well as inadequate ICT equipment and low internet connectivity to be the factors militating against the effective implementation of the computer based technology (CBT) program at the driver and vehicle licensing authority (DVLA). The study concludes that e-government has the potential to enhance the delivery of services in public organisations if these challenges are addressed.