The effects of corporate social responsibility (CSR) on employee well-being in the hospitality industry

摘要

Purpose - The purpose of this study is to examine hotel industry employees' perceptions of corporate social responsibility (CSR) and the influence of these perceptions on their quality of working life (QWL), job satisfaction and overall quality of life. By applying need satisfaction theory and bottom-up spillover theory, the study hypothesizes that employees' overall quality of life is affected by QWL and job satisfaction. CSR serves as an antecedent to the hypothesis.