Measuring the Effect of Team Characteristics, Team Effectiveness on Organizational Performance, Organizational Survival and Competitiveness: A Case Study of an Indonesian NGO, Yayasan Cinta Anak Bangsa by using PLS Method

摘要

Teamwork was already utilized since the beginning of human history. Pressure of global competition, needs to align business models, and urgency to have continuous improvement have made many organizations and the majority of non-governmental organizations (NGOs) think of teamwork as one of their core competency. One way to improve NGO's competitive advantage was to enhance teamwork performance. The purpose of this research was to explore the relations between team characteristics, team effectiveness, organizational performance, organizational survival and competitiveness in the NGO context. A TEPS Model was created and analyzed by using Partial Least Squares (PLS) method. The findings indicated that team characteristics had a positive significant effect towards team effectiveness; team effectiveness also had positive significant effect towards innovation, customer's satisfaction, financial performance, as well as organizational survival and competitiveness of YCAB. Practical implications and suggestions were also proposed in order to improve overall teamwork performance in YCAB.