Escaping Services Addiction

摘要

Hello, my name is dan, and i'm a services addict ("Hi, Dan"...) Your department is in a bad way. You must roll out a major enterprise app on a tight deadline and you don't have the bodies to pull it off. So you borrow some money from next year's budget and hire a global services firm to help. "Relax," the services folks say. "We got your back Nothing to worry about And, while we're here, is there anything else we can do for you?" Before you know it, a small army of consultants is bivouacked in your offices, "chilling and billing," says Patrick Gray, president of the Prevoyance Group and a former Big Four consultant. It gets worse. Pretty soon the consultants know more about your apps than you do, and you need their help to keep everything running. Meanwhile, they've identified six other critical faults in your IT infrastructure that must be addressed immediately if not sooner.