Attrition on the Rise

摘要

Offshoring — especially for bpo (business process outsourcing) — is about to hit a wall. After all, despite being a relatively new phenomenon made possible by advances in communications, it remains subject to one timeless principle of economics: supply and demand. The HR pros call it attrition. On any particular project outsourced to a service provider in India, you can expect at least a 15 percent turnover rate for personnel assigned to the project within a year. For some projects, BPO chief among them, it is not unheard of for a whole staff to turn over by year's end, according to Paul Schmidt, a partner in the global services delivery practice at TPI, one of the larger sourcing advisory organizations.