A Process-Centered IT ROI Analysis with a Case Study

摘要

In order to achieve a meaningful IT ROI (Returns of Investment) analysis while taking into account the unique business processes of each industry, we should conduct research into a system to evaluate the effect of investment. In this paper, through careful consideration of the characteristics of the banking industry, a study on IT ROI is conducted from the perspective of business process. The process-centered IT ROI model for analy-sis discussed here consists of seven phases. The suggested model is explained and verified with a case study of a finance company that we shall call "A".