Friendly Librarians: The culture of caring and inclusion experiences of visually impaired students in an academic library

摘要

An academic library is a spiritual home to support users in their pursuit of lifelong learning. This study approaches the issues from the visually impaired students' (VIPs) perspective towards librarians' support. This study was conducted by using the qualitative approach. Data was collected through interviews and focus group discussions. For trustworthiness of data, member checking and audit from experts are also used. The participants of the study remarked that the librarians' friendly behaviour provided them a sense of being accepted, valued, cared for, respected, and welcomed which fostered the creation of their sense of belonging.