Customer Value At The Corner Hardware

摘要

I'm a new-economy guy. I go through two cell phones a year, I get my e-mail via my personal digital assistant, and I shop the Web for everything from airline tickets to luggage to computers. So why do I still love my corner hardware store, which hasn't changed—at least by the looks of things—since the 1950s? You've been to my corner hardware store, or to someplace like it. The shelves go all the way to the ceiling, and the way things are crammed onto them makes even my basement look well organized. The selection is nowhere near as large as that at the big-box stores—Home Depot, Lowes— although it somehow manages to have every brass thingamajig and every PVC doohickey I ever need.