Online instore sales and product assitant. Located within a department / hardware or other variety or specialist store would be either a fixed tablet, PC or some other electronic device or stand which customers can use to directly contact, and talk face to face, with a representative from the organisation that manufactured that particular product. These representatives give expert advice and directly answer the customers questions face to face via a online meeting over the internet or other direct contact line. A customer service centre operated by the manufacturer services many stores.

摘要

#$%^&*AU2016101972A420161215.pdf#####Abstract This invention is about the establishment of a IT device within the department store located next to a particular manufactures products. The device is a direct link to the customer service department for that particular manufacturer. As customers view the range and need advice and guidance they can connect directly, via video link on the IT device, to a customer service and product expert located within the service depart of the manufacturer. Two way video links allows the customer to interact with the customer service rep face to face and point out products, benefits and features that will assist the customer. The customer can then decide on the product to purchase, cease the video link and proceed to the check out. This model will allow manufactures to service a number of stores from one central location. It will reduce in store training costs and make decision making for the customer easy.