Ever hear "get it done faster"? It comes from many sources, most importantly, customers. The most time-tested-and ineffective-means to actually get faster is to work faster. Why is getting it done faster so important? It's not what most people think, so they can get more done. That confuses lead time with activity, or what I call calendar time and clock time. Calendar time is how long it takes between the request and the completion. Clock time is how much work went into getting it done.
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