Non-enforceable implementation of enterprise mobilization: An exploratory study of the critical success factors

摘要

Purpose - Enterprise mobilization refers to the provision by an enterprise of the means for its employees to update information at any time and any place through the use of a wireless network system and related equipment. The implementation of enterprise mobilization can be separated into two main methods, non-enforceable and enforceable. Non-enforceable implementation refers to those situations where, although an enterprise encourages its employees to use a mobilized system, it does not enforce such use, whereas the reverse is true in the case of enforceable methods. Aims to examine this situation. Design/methodology/approach - Since this is a relatively new research topic with very little previous research having been undertaken in this area, this paper employs a triangulation. This method enables integration of both quantitative and qualitative data, to investigate the critical success factors (CSFs) for the implementation of non-enforceable mobilization by enterprises. The data were collected by means of in-depth interviews with corporate managers and specialists from 29 enterprises and comprise 126 samples of employees currently using mobilization systems. Findings - The study reveals a total of six CSFs for the implementation of non-enforceable mobilization by enterprises, comprising: cooperation with a good solution "value added reseller"; appropriate planning and the support of senior management; user participation and minimization of any resistance to the installation of the system; open communication channels; enhancement of the understanding of mobilization itself and of employee requirements; and effective mobilization equipment Originality/value - This paper will be of interest to organizations looking to implement a wireless network system. The results provided can be used as references for industry and businesses in general, to support their decision-making processes concerning the introduction of mobilization.