Turning the Tide with Versatility and Customer Trust

摘要

As an in-plant with just three employees, the $1.3 million Fresno State Printing Services currently bills is already an impressive feat. It's even more impressive knowing that the operation at one point had a seven-year annual deficit of $300,000. Its successful upturn is attributed to the in-plant's commitment to building and maintaining customer trust, diversifying its offerings, and thinking outside the box. Even amid COVID-19, though Fresno State Printing Services' jobs have decreased, its volume has not. "I'm doing more than I was at this point last year, and with less people," reports Support Services Manager Mike Von Dohlen. A significant issue when he joined the in-plant during the deficit six years ago, he says, was overpriced jobs that were deterring customers.