審査業務の業務分析手法の提案

摘要

企業における審査業務は，審査の細かい手続きまで規定出来ておらず，インタビューやシステム分析などの一般的な調査法だけを用いた業務分析では，業務の実態まで把握することが難しい. ここ数年，生活者の実態把握手段として注目されているエスノグラフィ調査法を利用した業務分析手法が，ビジネス現場で開発されているが，専門的知見や独自手法が前提となる. 本稿では，エスノグラフィ調査法と一般的な調査法の組み合わせのみで，業務実態把握を可能とする審査業務の分析手法を提案する.%Contract reviews in corporation do NOT have details of business rules considering concrete procedures. Therefore, it is difficult for business analysts to understand their situations in detail, only using general-purpose methods, for example, interview research, IT system analysis, and so on. Nowadays, new business analysis methods have been developed at business fields. They have some characteristic points of the well-known ethnographic survey/research for understanding ordinary citizen's real situation. Though these methods need professional skills, various knowledge and sophisticated methodologies. We have developed our method, which is combined the ethnographic research with the general-purpose surveys. In this report, we propose our original method enable to understand some business situations, in particular, the situation of contract reviews in corporation.