The boiled frog problem [knowledge management]

摘要

As many of the most knowledgeable personnel in technically complex businesses approach retirement, there is a need to capture their knowledge. The temptation is for management to ignore the problem until it is too late. The article discusses how a company can identify employees who possess valuable undocumented knowledge, evaluate whether the knowledge is worth capturing, elicit, represent, and preserve the valuable knowledge, and share this knowledge with other personnel when needed.