Key policy issues, laws, regulations, constraints and opportunities for BPO services in Thailand

摘要

The Thai government is to implement an ICT Mas-terplan, ICT 2020, including a Policy Framework, emphasizing development and application of ICTs in five strategic areas: e-Government, e-Industry, e-Commerce, e-Education and e-Society. This builds on the IT2010 Master Plan that had three strategic goals: (1) Raising Thailand's ranking in technology achievement, (2) developing Thai knowledge workers to become 20% of the workforce; and (3) focus Thai industry towards knowledge-based industry by setting a target for the value of industries which are knowledge-based at 50% of GDP.