THE VITAL LIAISON ROLE OF HOST COUNTRY NATIONALS IN MNC KNOWLEDGE MANAGEMENT

摘要

This paper broadens the conceptualization of multinational corporation (MNC) knowledge management to include the importance of active involvement in a liaison role by host country nationals (HCNs), particularly those working directly with expatriates. Based on our field research and work experience in international settings as well as current research literature, we identify and consider several beneficial components of this liaison role in local knowledge management, including cultural interpreter, communication facilitator, information resource broker, talent developer, and change partner. We also call for future research to help build upon our present model and to provide practical guidance in human resource (HR) policy and practice to help organizations take advantage of this potentially valuable liaison role.