Why corpor ate travel will OUTPERFORM

摘要

When the COVID crisis passes, business travel will be massively different - but better, and stronger, than before. Here's why, according to two executives of Netherlands-based CitizenM: Ernest Lee, head of development and investments in North America, and Lennert De Jong, chief commercial officer. The most effective salespeople have social intelligence and ego drive. Imagine Omnicom losing an account to Publicis because they pitched over video. How quickly will Omnicom's CEO require every client meeting to be in person? Operations: The pandemic and public policy has accelerated the "hub and spoke" office model, China-plus-one (U.S.) supply chains and foreign outposts due to H-1B restrictions. Decentralized facilities need HR, finance, IT, legal - all of which create travel needs. Workforces: When you can work from anywhere, you will want to live anywhere. However, these employees will still crave socialization, collaboration and face time, and will need to visit HQ periodically, staying in hotels during their trip.