THE FUTURE ACCORDING TO BASHAR WALI

摘要

"My timing is either impeccable or horrendous," says Bashar Wali, who stepped down as president and CEO of Portland, Oregon-based Provenance Hotels in May. He's stepping back to consider - and then create - the next evolution of hotels. One critical element: emotional intelligence. HOTELS: What does the hotel industry need to change? BASHAR WALI: It seems like we've all gotten too preoccupied with, 'can I do more art than the last guy? Can I do bigger sculptures than the other guy? Can I do more shock and awe items in my hotels to provide for those Instagrammable moments than the next guy?'... Although we deliver service, I say hospitality is how you make people feel through human interactions. I want to feel the energy of your hotel and the positive service that your people provide.