Healthcare organizations are seeking to meet Meaningful Use requirements, comply with the change from ICD-9 to ICD-10 and succeed under the auspices of the Accountable Care Act. They're doing all this while trying to meet the triple aim of enhanced patient experiences, improved population health and reduced costs. The end result: The pressure is on like never before, and things sometimes fall apart as tensions boil over between vendors and healthcare organizations. While large-scale healthcare software implementations have always been challenging, I have noticed a definite uptick in the amount of negative media reports lately. Unfortunate scenarios include: A critical-access hospital sued a vendor over a failed EHR installation, alleging breach of contract, negligent misrepresentation and fraud, and conveying "disparaging attitudes" toward the hospital.
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