Know Your Lab Inside and Out

摘要

Across a wide range of products and services, there is often a significant difference between minimum acceptable quality and the highest standard of quality in the market. The automobile industry illustrates this variation well. While most automobiles meet minimum generally accepted standards for safety and reliability, customers consistently rate certain cars, and car companies as having better quality than their competitors. It is easy to conclude that those companies with the highest internal quality standards will almost certainly have the highest level of quality overall.