Working on the 'Change Chain' Drives a Transportation Division to Success

摘要

When organizations are intent on changing the status quo, those who lead must be familiar with the dynamics of the change process. Not every change will lead to success; change can just as easily lead to disappointment. Ensuring that objectives are met in a change initiative requires understanding employees' needs—that is, what they consider the personal returns on investment that they expect in exchange for their time, talents, and effort. With that information in hand, managers can create a chain of success composed of these essential links: open communication, genuine interest, and widespread enthusiasm. At the transportation division of one Midwestern metals processing firm, this approach enabled the division leader to reenergize his workforce, reduce tardiness and absenteeism, and turn a money-losing enterprise into a profitable one.