Making Lean Progress Last: Why Sustaining Excellence Requires the Right Leadership Framework

摘要

"How can we transform American healthcare? How can we improve quality while reducing cost? How can we transform our own hospitals and physician practices so we improve the quality and safety of care while building an efficient delivery system-one that does not waste up to one-third of the precious resources we spend?" These questions, posed by Gary Kaplan at the beginning of his feature article, are being asked by virtually every healthcare leader. They are at the heart of health reform, and they demand answers. And those answers are far from easy.