Patient Experience: Why It Is Important to Providers

摘要

White Plains Hospital has embraced the critical role of patient experience in the transformation of healthcare and, after years of hard work, has made significant gains in many departments, notably EVS. Our path has been marked by the cultural pillars that our organization is built on: teamwork, accountability, respect, and an organizational priority to provide an exceptional patient experience. We learned from experience that with the right attitude, a committed team, and a focused approach, anything is possible.