Being Everywhere All the Time

摘要

I learned many lessons during my eight years at AOL, none bigger than this: Don't let any measure of success blind you to what's in front of your face. In the early 2000s AOL raked in the dial-up dollars. Broadband? Who had time for that? Especially when celebratory hallway charts chronicled the power and profitability of the mighty narrowband subscriber. It took a string of CEOs to overcome the hubris. Today the next revolution is here: the march from desktop to smartphone. News executives-and journalists, too-would do well not to repeat AOL's blunder.