Predicting the pandemic's impact on the retail revolution

摘要

SAN FRANCISCO - Consumer migration to digital platforms for shopping accelerated during the pandemic. A panel of executives discussed the implications on packaged food brands, retailers and restaurants during a March 12 panel discussion at the virtual Future Food-Tech seminar."We are looking at a new era in grocery retail that's going to be digital-forward with multiple formats and multiple channels," said Walter Robb, former co-chief executive officer of Whole Foods Market and executive-in-residence at S2G Ventures. "At the center of all that is the customer as always, and our job is to serve that customer how and when they want to be served, and they've made it very clear their expectation is they want to be served in different ways at different times."