During training sessions you may be taught, "This is the way to do it," and embed that information in your brain. Many of you may even hear, "Well, that's our department's tactics and the way we do things around here." When you go to question the procedure or tactic with that simple word "but," you get that blank stare and hear, "Didn't I tell you how we do it here?" Should it always take a lesson learned on the fireground to change tactics and procedures, or should we have an open mind and look into other options? Raising a portable ladder to the second-floor window, the firefighter placed the tip even with the sill and directly in the center of the window.
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