UK TELECOMS FIRMS NEED TO DO MORE TO HELP CUSTOMERS ‘STRUGGLING’ TO PAY BILLS, SAYS REGULATOR

摘要

Mobile phone and broadband firms in the UK must to do more to support people in financial difficulty, or they could face new interventions to better protect customers, UK telecoms regulator Ofcom has warned. According to Ofcom new research just published shows that UK broadband and mobile customers are getting better services while prices have been falling on average - however, many people on low incomes are struggling to pay, and not all of them are getting the support they need.